Edge: Powered by Centricity
Edge Telecoms (Pty) Ltd is a communications partner actively engaged in the communications industry, focussing primarily on the establishment, provision and installation of FTTx infrastructure.
Industry
Communications
Integrations
None
Live Date
September 2017
Type
Centricity App
The Challenge
Mobilise Field Based Staff
Creating on the go flows to allow current technical field-based staff to mobilise efficiently and allow for quick data and evidence gathering. To ensure multiple subcontractors were trained and aligned to execute evidence collecting in the field and change a paper-based, execution mindset.
The Solution
Universal Processes
Created process driven workflows that are executed universally amongst all subcontractors in the field allowing for a standard approach to evidence collecting and reporting. Team and individual training allowed for staff feedback and participation in the process.
The Outcome
Clear Reporting
Management can keep track of multiple jobs in various regions across multiple sites. Reporting to stakeholders can show time and
location-based evidence. Contractor and payment management can be report and evidence dependant creating better control and reducing costs on repeat jobs not executed correctly on the first visit.
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